Ameya is an offshoring consultant and expert in contact center business. He is a result-oriented professional offering a successful career with diverse roles. It is distinguished by commended performance in spearheading the entire functions of business operations & development with respect to establishing profit centers. It ranges across business excellence, process excellence & business development through effective performance management. Proven track record of improving the operational processes; managing right from initiation, planning, implementation, monitoring and closing thereby accomplishing organizational goals & objectives.
How to start a call center business
How to get clients ? - 3 Steps
FREQUENTLY ASKED QUESTIONS
How to start a call center business?
You can start the call center business by implementing three important steps in the business. 1) Project planning 2) Client acquisition 3) Business operations
These steps will help you to define how much investment you need, which markets and industries to focus on and to get in touch with the direct clients instead of any mediators.
How to get international clients for call center?
Companies with large investment can implement direct marketing. It involves generating appointments and visiting the clients. It includes appointing business development team internationally.
Companies with small budgets needs to focus on sales automations and digital marketing.
How much investment will be required to consider?
Investment depends on various factors such as the type of process, location of the offshore development center, type of softwares used, number of seating capacity etc.
The exact projections are shared in the executive program for your reference.
How much profit can I expect in BPO or call center business?
Outsourcing business is profitable when your clients are situated in the developed countries and your offshore center is located in the developing country where the wages are low. You can expect upto 45% profits in this business depending on the type of process and various other factors. Exact details are shared in the executive program.